Terms & Conditions

TERMS AND CONDITIONS:
INTRODUCTION:
Our Company Identification Number is U62099KA2023PTC179670.
Use of the products and/or services on the Portal (hereinafter
referred to as "Services") currently provided or to be provided by
ENDEAVOUR GAMING SOLUTION PRIVATE LIMITED, its subsidiaries,
affiliates, licensors, associates, and partners.
You are aware that you must abide by the Terms. You acknowledge that
the Terms govern access to the Services provided on the Portal and
that it is your responsibility to always abide by the Terms. You are
in charge of becoming aware of and concurring to the Terms as they
have been published and subsequently updated or modified by ENDEAVOUR
GAMING SOLUTION PRIVATE LIMITED .
The legality and enforceability of the remaining Terms will not be
impacted if any of the Terms are found to be unlawful, void, null, or
unenforceable for any reason by any judicial or quasi-judicial
authority in India. We shall not be deemed to have waived our right to
act with respect to the alleged breach or any prior, concurrent,
subsequent, or similar breaches if we fail to act or delay in acting
or fail to exercise any right or remedy with respect to a violation of
any of the Terms by you. If a promotion, game, event, competition or
tournament is organized by us on a Portal, it shall be governed by
these Terms and any supplementary terms and conditions which may be
specifically applied for that promotion, game, event, competition or
tournament (hereinafter collectively referred as "Terms" or "Terms of
Service").
DEFINITIONS 
1.1 “APPLICABLE LAW(S)” means all applicable statutes, enactments,
laws, ordinances, treaties, conventions, protocols, bye-laws, rules,
regulations, guidelines, notifications, notices, and/ or judgments,
decrees, injunctions, writs or orders, instructions, decisions of any
court or and awards or other requirements or official directives of
any governmental authority, in any jurisdiction, as may be applicable
to the relevant person.
1.2 “BANK ACCOUNT” means a financial account maintained with a
Banking Company or a financial institution and shall include a wallet
maintained with an entity authorized by Reserve Bank of India.
1.3 “BANKING COMPANY” means a banking company as defined under
section 5(c) of the Banking Regulation Act, 1949.
1.4 “BARRED STATES” means any state in the territory of India
where online gaming has been prohibited under Applicable Laws.
1.5“CASH GAMES” mean Games involving a financial stake, as
determined by the participants of that Game, in accordance with the
Game Rules.
1.6“COMMUNICATION FEATURE” means the in-game feature that enables
users to interact with each other during a Game.
1.7“DISCOUNTS” shall include any GameCash, FreeCash, variable
discounts, prizes or any other incentives (such as bonus, instant
cash) that may be provided by Endeavour Gaming Solution, at its
discretion, as a part of promotional measure that shall be adjusted
against the Service Fee chargeable from the user in such manner as may
be prescribed under these Terms.
1.8“DEPOSIT SEGMENT” means the segment of the RT Account to which
the money deposited by a user is credited.
1.9“FREECASH” is an incentive provided by the Company, at its
discretion, as a part of promotional measure that is first
attributable against the Service Fee charged by the Company in respect
of a particular Cash Game.
1.10“GAME(S)” means the game of Rummy offered on Endeavour Gaming
Solution and shall include the various formats available on Our
Platform.
1.11“GAMECASH SEGMENT” means the segment of the RT Account to
which GameCash and any amount under any other promotional offer on the
Platform are credited to a user for adjustment against Service Fee.
1.12“GAME RULES” for each Game, means the rules and regulations
applicable to the Game(s) which are accessible on the Platform.
1.13“PLATFORM” means the Endeavour Gaming Solution website and
related mobile applications on which Games are made available to users
in different formats.
1.14“PLATFORM POLICIES” mean the Terms, Privacy Policy and Fair
Play Policy of Endeavour Gaming Solution and the cumulative set of
Game Rules for each Game.
1.15“RT ACCOUNT” means the user account maintained with Endeavour
Gaming Solution, which enables users to play Games and deposit and
utilize funds on the Platform.
1.16“REFUND” means the reversal of the amounts (such as Service
Fee, buy-in, or any other amount, as the case may be) paid by a user
to play a Cash Game, to such user’s RT Account.
1.17“SERVICE FEE” means the fee charged by Endeavour Gaming
Solution to each user on the value of their financial stake in a Cash
Game. The term “Commission” or “Platform Fee” can be used
interchangeably with “Service Fee” and shall have the same meaning
as assigned to “Service Fee”.
1.18“TERMS” mean the Terms of Service of Endeavour Gaming
Solution.
1.19“WITHDRAWABLE BALANCE” means the amount in the Withdrawable
Segment and the Deposit Segment.
1.20“WITHDRAWAL/ WITHDRAW” means the transfer of all or part of
the Withdrawable Balance to a user’s designated Bank Account, upon
specific instructions by that user to Endeavour Gaming Solution to
initiate such transfer.
1.21“WITHDRAWAL REQUEST” means a request by a user on the Platform
to initiate Withdrawal.
1.22“WITHDRAWABLE SEGMENT” means the segment of the RT Account to
which the winnings of a user from the Cash Games are credited, less
the applicable Service Fees and other levies/deductions.
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WHO MAY USE OUR SERVICES: 
Any individual under the age of eighteen (18) years, as well as those
who reside in or access the Platform from any of the Barred States,
are not eligible for our Services and are not given to them. We retain
the right to change the list of Banned States at any time and have the
right to limit access to Our Services in any Indian State.
You are not permitted to access or use Our Services if You are under
the age of eighteen (18), a resident of, or situated in, any of the
Barred States. In case You do, You shall be solely responsible for any
legal actions that may ensue from such use of Our Services. We reserve
the right to request proof of age, geolocation at any stage of Your
access and use of Our Services to verify that persons below the age of
eighteen (18) years or residing or located in Barred States are not
using the Service. We may exclude a person from using Our Services
where We suspect that such person using the Service is under-age and
he/she fails to provide Us with a valid proof of age or is located in
a Barred State.
If You are not legally competent to individually enter into Indian
Rupee transactions through banking channels in India and/or are
accessing the Services from a Barred State, You are prohibited from
participating in Cash Games on Our Services. In the event of such
violation, Your participation in Cash Games will be deemed to be in
breach of the Platform Policies and You will not be entitled to
receive any prize that You might win in such Cash Games.
USAGE OF OUR SERVICES:
https://endeavourgamingsolution.in allows You to play the game of
Rummy online with other registered users on the Endeavour Gaming
Solution mobile application, which may be downloaded and installed
from our website https://endeavourgamingsolution.in/. It is allowed to
play Rummy in the majority of Indian states since it is a skill-based
game (the result depends on Your talents, not luck or chance).
To make sure that You can access and use the Services effectively, we
may collect, use, share with third parties, store, or otherwise
process Your information when You access Our Services and/or register
an Account. This information may include Your sensitive personal
information. The Privacy Policy, which is an essential component of
the Platform Policies, governs the gathering, use, and sharing of such
information. The Privacy Statement is available here. You are required
to verify Your mobile number at the time of registration on the
Platform. All Your information is kept confidential and processed as
per Our Privacy Policy.
When You register with Us, you agree to receive promotional and
service messages from Us, and our affiliates, through SMS, email, call
and push notifications, in relation to tournaments, offers, and
discounts (of various types and nomenclature). You may withdraw Your
consent to receive such communications by sending an email to
spprtndvr@gmail.com.
Internet connectivity issues at Your end, disruptions due to Your
local internet environment, errors in the setup of software or
hardware of Your device, or other factors not directly attributable to
Us, are beyond Our control, and accordingly, you agree that We will
not incur any liability for any halts, breaks, or interruptions in
Your usage of Our Services on account of such issues.
USER IDENTITY: 
You must select a username ("User ID") while registering with Us since
this will serve as your online identity. Your chosen display name is
confirmed subject to it following these Terms.
On our Platform, it is not permitted for you to create or utilise
numerous User IDs. We reserve the right to penalise violators by
cancelling all Discount amounts associated with connected User IDs and
suspending the linked User IDs if multiple User IDs are discovered for
a single user.
User IDs must not be indecent, objectionable, offensive, or unlawful.
User IDs that are found to violate the intellectual property of any
entity, reveal personal information, or be suggestive of an
advertisement or promotional activity, may be rejected.
GAME FORMATS AND RULES: : 
Rummy is a card game that may be played in a variety of ways,
including cash games and non-cash games, which are all offered by
Endeavour Gaming Solution on the Platform. In our sole discretion, we
may decide to offer more or fewer game formats and variations on the
platform.
When playing Games on the Platform, you agree to abide by the relevant
Game Rules. Before participating in any game, you must make sure you
have read and comprehended the relevant game rules. The 'Game
Rules/How to Play' page of Our Services contains the Game Rules, which
are a component of the Platform Policies. We may, from time to time,
make additional Games available on the Platform. The Platform Policies
will govern all aspects of such newly introduced Games, and the
relevant Game Rules for such new Game(s) will be made available to
You.
The results and winners of each of the Games are determined in
accordance with the applicable Game Rules. By registering and/or
participating in any Game You agree to these determinations, which
shall not be open to challenge. We will post lists of winners on Our
Platform following each Game.
In case anything provided in the game rules/FAQ (suggestive or
otherwise) as appearing over the Endeavour Gaming Solution Platform
are found to be in contradiction to the Terms, these Terms shall
prevail to the extent of such contradiction
RESTRICTIONS ON THE USE OF OUR SERVICES: : 
You shall not upload, distribute, transmit, publish, share, display,
or post any content through Our Services or through any service or
facility, including any Communication Feature, provided by Us which:
a.belongs to another person and to which You do not have any right;
b.is defamatory, obscene, pornographic, paedophilic, invasive of
another’s privacy, including bodily privacy, insulting or harassing
on the basis of gender, libellous, racially or ethnically
objectionable, relating or encouraging money laundering or gambling,
or otherwise inconsistent with or contrary to the laws in force;
c.is harmful to a child;
d.infringes any patent, trademark, copyright or other proprietary
rights;
e.deceives or misleads the addressee about the origin of the message
or knowingly and intentionally communicates any information which is
patently false or misleading in nature but may reasonably be perceived
as a fact;
f.impersonates another person;
g.threatens the unity, integrity, defence, security or sovereignty of
India, friendly relations with foreign states, or public order, or
causes incitement to the commission of any cognisable offence or
prevents investigation of any offence or is insulting other nation;
h.contains a software virus or any other computer code, file or
program designed to interrupt, destroy or limit the functionality of
any computer resource;
i.is patently false and untrue, and is written or published in any
form, with the intent to mislead or harass a person, entity or agency
for financial gain or to cause any injury to any person;
j.is otherwise objectionable or undesirable (whether or not unlawful);
k.is aimed at soliciting donations, chips or other forms of help;
l.disparages Endeavour Gaming Solution or any of its subsidiaries,
affiliates, licensors, associates, partners, sponsors, products,
services, or websites, in any manner;
m.promotes a competing service or product; or
n.violates any Applicable Law.
You shall not frame Our Services, or impose editorial comments,
commercial material or any information on Our Services, or alter or
modify any content, or remove, obliterate or obstruct any proprietary
notices or labels.
You shall not use Our Services for commercial purposes, including but
not limited to use in a cyber cafe as a computer gaming centre,
network play over the Internet, or through gaming networks, or
connection to an unauthorized server that copies the gaming experience
offered by Us.
You shall not purchase, sell, trade, rent, lease, license, grant a
security interest in, or transfer Your Account, content, money,
standings, rankings, ratings, or any other attributes appearing in,
originating from, or associated with Our Services.
Any form of fraudulent activity, including attempting to use or using
any other person’s credit card(s), debit cards, net-banking
usernames, passwords, authorization codes, prepaid cash cards, mobile
phones for adding cash to the Deposit Segment, accessing or attempting
to access the Services through someone else’s Account is strictly
prohibited. Where We become aware of or are of the opinion, at Our
sole discretion, that You are indulging in such fraudulent activity,
we may terminate Your Account and notify the appropriate authorities,
where relevant.
If You are an officer, director, employee, consultant, or agent of
Endeavour Gaming Solution, or a relative of such persons, you are not
permitted to play either directly or indirectly, any Cash Games which
entitle You to any prize, in the course of Your engagement with
Endeavour Gaming Solution. For the purposes of these Terms,
‘relative’ shall have the meaning ascribed to it in Section 2(77)
of the Companies Act, 2013.
You undertake that You will not permit any other person to access or
use Your RT Account and You will not use any form of external
assistance to play the Games or indulge in any activity which violates
the Platform Policies.
You are prohibited from utilising Our Services for any restricted or
unlawful purpose including, attempting to launder funds available in
Your RT Account or deliberately losing money to a certain player(s).
You shall not send spam emails to any other user on the Platform, or
any other form of unsolicited communication for any other purpose.
DEPOSIT, PAYMENT, REFUND, AND CANCELLATION:
All payments on the Platform will have to be made through your
Account, by following the process indicated therein. Deposits made by
You are credited to the Deposit Segment, your winnings are credited to
the Withdrawable Segment, and all GameCash and any amount credited
against any promotional discounts is credited to the GameCash Segment.
Your RT Account also provides a record of all transactions made by You
on the Platform.
All transactions You make with Us shall be in Indian Rupees (INR). You
are free to deposit funds in the Deposit Segment for the purpose of
participating in Cash Games, subject to the following conditions-
a.You can only deposit up to INR 50,000 (Indian Rupees Fifty Thousand
only) to the Deposit Segment in a single transaction; and b.the
monthly deposit limit set by Us with undertakings, indemnity, waiver,
and verification conditions as We deem appropriate in Our sole
discretion. We will notify You of any changes in the deposit limits on
the Platform.
The deposits made by You in the Deposit Segment are purely for the
purpose of enabling your participation in the Cash Games and do not
carry or generate any interest or return You cannot transfer any funds
from Your Account to the Account of another registered user, except as
may be permitted by Endeavour Gaming Solution.
You hereby represent and warrant that the payment instrument/mode used
for adding cash to Your RT Account belongs to You.
Credit cards, debit cards, prepaid cash cards, and internet banking
payments are processed through third-party payment gateways.
Similarly, other payment modes also require authorization by the
entity which processes such payments. You understand and agree that We
are not responsible for delays or denials at their end. The processing
of payments will be solely in terms of the applicable policies and
procedures of the relevant third parties, without any responsibility
or risk at Our end.
If there are any issues in connection with adding cash/depositing
funds on the Platform, You may send a complaint to Us by following the
complaints procedure provided in Clause 16 below.
Once a payment/transaction is authorized and confirmed, and the funds
are received by Us, the amount is credited to the Deposit Segment and
is available for You to play Cash Games. You understand and agree that
we are not liable in the event of Your credit being delayed or
eventually declined, and You are required to follow up with the
providers of the payment instrument You used to initiate the
transaction.
We have the right to cancel a transaction at any time and at Our sole
discretion, and if the relevant payment is successfully realised in
such an event, the transaction will be reversed and the money credited
back to the original source of payment.
All funds collected from You are held in trust by Us and kept
unencumbered in a designated account.
You may Withdraw all or any part of the Withdrawable Balance to Your
Bank Account, which will be processed by means of an electronic
bank-to-bank transfer or such other mode as per your stated
preferences and in accordance with Applicable Law.
At the time of initiating a Withdrawal Request, You are required to
provide Us with the details of the Bank Account to which the funds are
to be credited, and such Bank Account must belong to You.
A Withdrawal Request will be accepted by Us subject to adequate KYC
verifications, alignment with the deposit method, discount
terms/restrictions, and/or security reviews by Our automated systems
and risk management team. You agree that all Withdrawals You make are
governed by the following conditions: a.You can Withdraw all or any
part of Your Withdrawable Balance, subject to the levy of applicable
processing fee (depending on the Withdrawal method), and applicable
taxes. b.You may Withdraw a minimum of INR 100.00 (Indian Rupees One
Hundred only), subject to tax deduction at source (TDS) and a maximum
of INR 1,00,000.00 (Indian Rupees One Lakh only), post deduction of
TDS, per transaction. When Withdrawing funds, payment will be made to
You either by electronic wire transfer, or any other manner in
accordance with Your stated preferences and Applicable Law. We also
reserve the right to disburse the amount to the financial
instrument/mode used to add cash to Your Deposit Segment. c.Withdrawal
Requests shall, subject to Withdrawal restrictions specified in these
Terms and the Platform, be processed post Your KYC verification. We
may ask You for KYC documents at any stage to verify Your address and
identity. d.Discounts and promotional winnings are not directly
Withdrawable and are subject to the terms and conditions applicable to
their grant.
We will attempt to process Your Withdrawal Request in a timely manner,
but there may be delays due to the time required for the KYC
verification, security checks, and other processes involved in
completing the Withdrawal transaction. We shall not be liable to pay
any form of compensation to You for the reason of such delays in
processing Withdrawal Requests and remitting payments.
You may request a Refund of any unutilized funds in your Deposit
Segment by contacting Support and subject to the following conditions:
a.Upon receipt of a Refund request from You, the Refund will be
processed within two (2) weeks from the date of receipt of such Refund
request and the requisite Refund amount shall be credited to the
original source used to add such funds. b.You may raise a Refund
request no later than 120 days of adding such funds to your Deposit
Segment.
Your winnings may be disclosed to the relevant authorities, and
requisite amounts may be withheld from payouts, in order to ensure
compliance with Applicable Law and lawful requests from the
government, regulatory bodies, or an order of any court of competent
jurisdiction. It KYC VERIFICATION: We require users to undergo an
additional online document verification (“KYC”) in the following
scenarios:
a. where You place a Withdrawal Request of an amount exceeding the
applicable limit as specified on the Platform;
b. where We suspect or have been notified that You have violated any
of the Platform Policies;
c. where You have been identified to be in breach of the applicable
add cash thresholds; d.as may be required under Applicable Laws; and
e.as may be determined by the Company in its sole discretion from time
to time.
As part of Our KYC process, our automated system enables a mandatory
process for users to upload documents pertaining to their Permanent
Account Number (PAN) & Bank Account details.
The KYC documents must be uploaded on Our Platform, and We do not
accept submissions in any other form or manner. The validation of KYC
documents may take up to three (3) working days from the date of
submission of the documents. We reserve the right to validate and/or
reject the KYC documents at our sole discretion. You will be notified
of the status of KYC verification on Your registered mobile
number/email address and on Our Platform.
DISCOUNT AND PRIZE:
When You add cash to the Deposit Segment, you may be allotted a
certain GameCash depending on the existence of ongoing promotional
offers. Such GameCash may be dependent on certain conditions, such as
Your continued usage of Our Services or participation in Cash Games,
and accordingly, a part of the GameCash may be released before or at
the time of gameplay settlement. An amount net of such GameCash will
be considered to have been collected from You in cash for the purpose
of financial stake (including Service Fee). You understand that the
GameCash must be disbursed within the stipulated claim period, which
may differ based on the ongoing offers. GameCash are issued at Our
sole discretion and cannot be claimed by You as a matter of right. The
release percentage/rate may vary depending on the offer, and the user.
All GameCashes and promotional prizes given to You must be forfeited
by You in the event that Your Account is terminated, whether by You
voluntarily or by Us in accordance with these Terms. You will then
have no future rights to these GameCashes or promotional winnings.
Receiving GameCash or promotional winnings may be withheld for any
violation of the Platform Policies at any time. You may win prizes
while playing Games on the Platform. Such prizes are subject to the
specific terms and conditions communicated at the time of issuance of
the prize.
The amounts in the GameCash Segment are not redeemable for any other
prize, nor can they be Withdrawn directly, or transferred to another
user.
SERVICE FEES AND TAXES:
Endeavour Gaming Solution charges a Service Fee on each Cash Game
played on the Platform by a user, which may vary depending on the
nature of the Cash Game and is subject to change from time to time.
Endeavour Gaming Solution reserves the right to levy different Service
Fees for different Cash Games at its sole discretion.
TDS at the rate prescribed under applicable laws shall be levied on
all the Net Winnings (i.e., the difference between Total Withdrawals
in a financial year and Total Deposits in the same financial year.
Financial year is counted from 1 April to 31st March of a particular
year). TDS at the rate of thirty (30) per cent shall be levied on Net
Winnings at the time of Withdrawal and at the end of a Financial Year
on the remaining balance of your Net Winnings.
TERMINATION, SUSPENSION, AND OPT-OUT:
If You do not log in to Your Account at least once in a twelve (12)
month period, Your Account shall be considered inactive and a
maintenance fee of INR 250 per year may be chargeable against any
funds remaining therein (“Inactive Account Fee”).
In the event Your RT Account is terminated by Us in accordance with
Clause 11.1, You will: a.not be permitted to use Our Services,
thereafter, from the mobile number, PAN, and Bank Account linked to
the terminated RT Account; and b.be permitted to Withdraw the
Withdrawable Balance, subject to applicable restrictions in the
Platform Policies.
Further, if We find that a user is breaching/attempting to breach Our
security or privacy protocols, We may, following an internal
investigation, decide to undertake a range of remedial actions,
depending upon the severity of the detected breach, which may include
the following:
a.stop access and usage of Our Services, indefinitely, by such user;
b.permanently terminate such user’s RT Account;
c.restrict Withdrawals for such user;
d.demand compensation for the damages to Our Services that occurred
because of the breach and prosecute a user for any violation of the
law and the Platform Policies if need be; and prohibit the user from
registering with Us in the future.
We may attempt to validate Your RT Account via call or email. In the
event that We are not able to get in touch with You on the first
occasion, We will make subsequent attempts to establish contact with
You. In cases where the phone number and email address provided by You
is incorrect, We bear no responsibility for Your access and use of the
Services being interrupted. In case We are unable to reach You or if
the validation is unsuccessful, We reserve the right to disallow You
from logging onto Our Services or reducing Your play limits and/or add
cash limits till such time We are able to satisfactorily validate Your
RT Account. In such an event, We will notify You via email of the next
steps regarding Your RT Account validation. We may also ask You for
proof of identification and proof of address from time to time. Where
Your access to Your RT Account is limited or access to Our Services is
restricted as a result of unsuccessful RT Account validation, We may
take seven (7) working days to reinstate complete access to Your RT
Account and Our Services upon successful validation. In the event that
We have made several unsuccessful attempts to reach out to You, We
reserve the right to terminate Your RT Account and refund Withdrawable
Balance, if any. We will not be liable for any claim, damage or loss
accruing to You from such termination or restriction. 11.5You are free
to discontinue using Our Services at any time by sending Us an email
indicating such intention at spprtndvr@gmail.com (“Discontinuation
Request”). If at such time, there is a positive Withdrawable Balance
and/or funds in Your Deposit Segment, We will disburse the same to You
by electronic transfer in accordance with these Terms.
COMPLAINTS AND DISPUTES:
You can contact our customer service and grievance redressal team for
assistance in resolving any complaints or grievances you may have
regarding any part of the Services by sending an email to
SPPRTNDVR@GMAIL.COM.
DISPUTE RESOLUTION & JURISDICTION:
The Platform Policies are governed by and shall be interpreted in
accordance with the laws of India.
Any dispute, controversy, or claim against the Us or arising out of
these Platform Policies shall be subject to the exclusive jurisdiction
of the civil courts at Bengaluru, Karnataka.
In the event of any legal dispute arising in relation to any aspect of
the Platform Policies, or the use of our Services by You, You must
provide written notification to Us of the dispute and relevant
details. We shall attempt to resolve the dispute through discussions
with You, and where such resolution fails to be concluded within
thirty (30) days, the dispute may be referred to arbitration. The
arbitration shall be conducted before a tribunal of three (3)
arbitrators wherein both the Company and You shall be entitled to
appoint one (1) arbitrator each and the two (2) arbitrators shall
jointly appoint the third arbitrator. The place of arbitration shall
be Bangalore, Karnataka, and the arbitration proceedings shall be
conducted, in English, in accordance with the provisions of the
Arbitration and Conciliation Act, 1996. The award arising from such
arbitration proceedings will be final and binding on the parties, and
each party will bear its own costs of arbitration and equally share
the fees of the arbitrator unless the arbitral tribunal decides
otherwise.